Privacy Policy

Impex Russell Ltd - Privacy Policy

At Impex Russell Limited we take protecting your privacy seriously. Any personal information that you, the customer, give to us will only ever be used in accordance with this privacy policy, and only when the use of such data aligns with our objective of providing you with the best possible customer service.

Please be aware that we may update this policy from time to time. You are advised to periodically check our website for updates to the policy.

The information we collect

We may ask you for contact and marketing information that may include (but not be limited to):

  • Your name
  • The name of your business
  • contact information, postal address and email address(es)
  • we may also ask you to indicate certain preferences to better enable us to target our marketing initiatives to your specific needs

The ways in which we may collect your data
Depending upon the ways in which you choose to contact us, we may collect personal information from you via:

  • asking you to complete on-line forms
  • emails that we receive from you
  • telephone conversations we have with you

How we use your data
We use your data to enhance our understanding of your needs and to enable us to provide you with the best possible customer service.  We may specifically use your data to:

  • Ensure the accuracy of our internal records
  • Improve our products and services.
  • Send you information (via email or other means) about new products, specials offers or promotions that we think may be of interest to you

Protecting your data
The security of your data is of the upmost importance to us. The ways in which we endeavour to ensure that the data we hold for you is adequately protected include:

  • Having suitable procedures and safeguards in place to protect your data against unauthorised use or disclosure
  • Regularly reviewing your data to ensure it is up-to-date and relevant
  • Deleting any non-relevant data within a reasonable period of time from the date such information ceases to be relevant to our purposes

Our policy on the use of cookies can be found on our website on the cookies page.

Controlling your personal data
You may choose to restrict the collection or use of your personal data in the following ways:

  • whenever you are asked to fill in a form by Impex Russell Limited, we will ask if you agree to your data being used for direct marketing purposes.  If you do not give your consent, we will not use your data for such purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at:

GDPR Compliance
Impex Russell Ltd 
Impex House
Wellington Road
London Colney
Herts AL2 1EY
01727 744200

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to:

GDPR Compliance
Impex Russell Ltd 
Impex House
Wellington Road
London Colney
Herts AL2 1EY
01727 744200

In the event that you are unhappy with the data we hold for you, or you believe it to be inaccurate or outdated, please contact us as soon as possible